Troubleshooting Help for Installation Issues

Having trouble getting the software installed?  Getting a "No Results Found" when entering the text in the search bar of the Google Play Store?

  • Make sure you have your google account configured on your android. Go to settings / accounts and ensure it is there.
  • If you have more than one Gmail account, before you access the URL to download, go to Chrome, select the overflow menu (three vertical dots on right) and choose new incognito window. Then type in the URL. When asked to login, make sure you login with the gmail account you used to join the Google Group.


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